Support

Write to hello@hootkey.com — we read every message. It helps to say which device (your child's, or your phone) and what you expected to happen.

The block did not come back on time

On your child's device, open Hootkey, go into grown-up settings and choose Diagnostics and repair. It shows whether Screen Time access is on, whether any apps are chosen, and how late the last block was, and it can put the block back.

My phone does not show my child's lessons

Both devices must be linked to the same family. On your child's device, open grown-up settings and choose Link a phone, then scan the code from Hootkey on your phone.

The sign-in email did not arrive

Look in your junk or spam folder for a message from Hootkey, and mark it as not junk so the next one arrives normally. Codes last ten minutes; after that, ask the app for a new one.

Cancelling a subscription

On your iPhone or iPad, open Settings → your name → Subscriptions. The block and the lessons keep working after you cancel. See the terms of use.

Deleting your data

In the app, Settings → Your data → Delete my account and all data. What is deleted, and when, is in the privacy policy.